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You can change the address for shipments here: Change delivery location.

According to customs law, value-added tax must be paid on the total value of the shipment. If the buyer pays the shipping costs to the seller, that cost is considered part of the value of the goods. Therefore, when the shipment is cleared through customs, VAT is calculated on both the purchase price of the goods and the shipping cost.

To get VAT refunded from the Tax Office, you need to request an E-14 inspection request; see the price in the fee schedule. Once it has been stamped, you will receive it by email. If the importer is other than UPS, you must return the inspection request to them to process the refund. Otherwise, your shipment will proceed to customs clearance, and you will be refunded once the customs clearance is complete.

Express is delivered by the next business day.

Express Saver is delivered by the end of the next business day.

Please note: Not all areas offer Express.

Pickups are between 9:00 AM and 1:30 PM every weekday.

The exporter is responsible for familiarizing themselves with the import regulations of the destination country.

Here you can see what cannot be brought into Iceland: Restrictions and bans | The Tax – taxes and fees 

Under Customs law, Specific and limited exemptions from import duties may apply to gifts sent to individuals, subject to certain conditions. These exemptions apply only to gifts sent by individuals to other individuals and do not apply to gifts sent from companies to individuals.

Each shipment is assessed by Customs in each case. The goods are inspected, and Customs must confirm that the shipment qualifies as a gift before VAT and other import duties can be waived.

Here is a summary of the conditions that a shipment must meet to be considered for exemption. Please note that all shipments must undergo customs inspection prior to delivery.

Note: The gift exemption does not apply to wine or other alcoholic beverages. Import duties must be paid on such shipments, regardless of whether the product is considered a gift.

Shipments can be picked up from our warehouse (after noon), provided that prior notice is given. The recipient can go to „Change Delivery Location“ and select 'Pick up at Warehouse – Fálkavellir'. Our warehouse is located at Fálkavellir 7, 235 Keflavik Airport, behind the main building of Airport Associates & UPS.

It is also possible to register a package for delivery at one of the many Dropp - Drop off locations.. For shipments with a registered phone number, the recipient will receive a notification allowing them to select a delivery location. If no selection is made, the shipment will go into the delivery queue. If you do not receive a notification, please contact us.

This is a service fee charge, charged in case when customers do not have authorization to debit their own customs account.

Storage fees are charged on shipments three business days after arrival if delivery has not been completed. Fees are calculated based on the size of the shipment and the duration of storage (see our price list). If delivery is delayed due to missing documents, incomplete information or other unresolved issues, storage fees will continue to apply until the required documents/information are received. Delivery will be attempted up to three times. If unsuccessful, both the sender and the recipient will be notified to determine the cause of delay. If no response is received, the shipment will be returned to sender.

Delivery times may vary due to the number of shipments and unavoidable delays, but delivery is typically between 11:00 AM and 5:00 PM. UPS does not deliver in the evenings.

If you selected a Dropp pickup location, delivery of your shipment may be delayed by one to two business days. When the shipment has arrived at the pickup location, you will receive a text message from Dropp with a QR code.